Refund Policy

Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in below list? Feel free to contact us at
Returns & Exchanges

How do I place a return or exchange?

We’re sorry you didn’t love your diorw. Please reach out to with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.

Help! I can’t find my return slip.

Don’t worry diorw packages don’t include return slips. Just reach out to and we’ll help you place your return or exchange.

What’s your return policy?

All returns must be processed within 30 days of receiving the order.

To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to

Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

Do I need to pay for shipping to return my order?

You will be responsible for paying for your own shipping costs for returning your item. We advise you to return it in the same package you received it in.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How long does it take for my return to be processed?

All products must be returned to the return facility address provided by our customer service team, otherwise, we may reject your return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Returns will be processed within 10 days upon receipt of the returned item at the returns facility.
Once the return has been processed, we will also notify you of the approval or rejection of your return.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at and we’ll be sure to get you the diorw you ordered!

What’s your return process if i’m not happy with the product?

Yes within 30 days after receiving your package. Here are your packing instructions:

  1. Securely pack the items in a box.
  2. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
  3. Use the address listed and affix the appropriate amount of postage.
  4. Ship package from the nearest post office or shipping company of your choice.
    If you did not receive a return label please send an e-mail to

Please note! If you have received a faulty product, it is important that you send an e-mail to before returning your order.

We will then be able to help you with the returns procedure and find an appropriate solution.

1 – NOTE: We do not accept refunds in the following cases

  • The Packaging is open or damaged.
  • Item is packaged in a way to intentionally cause damage to the item.
  • The plastic cover is opened.
  • Item shows signs of wear from use.

2- NOTE: If your order has not been purchased via the return policy is applied to the shop where you did purchase the product.

3 – NOTE: You will be responsible for paying for your own shipping costs for returning your item. Your initial shipping and handling charges are non-refundable.

Contact Us
Don’t hesitate to contact us if you have any questions.
Phone:+44 (755) 493 44 13
Address: 9 Darncombe Cl, Manchester, M16 7DW, United Kingdom